|
|
 Oakdale Playground - Baseball
Who is Billy Arnold?
Summary
Bank Operations and Business Leader with excellent team-based
skills gained from unique opportunities in the financial industry.
Over 22 years of experience in various areas of bank operations,
retail branch operations, ATM and debit card strategy development
and implementation. Proven capable business partner adept at
designing systems and processes to enhance business performance. An
earned reputation for dedication, high energy and innovation.
Professional
Experience
Capital One Bank / Hibernia National
Bank, New
Orleans, LA
2000-Present
Bank Vice President/Director of ATM
Operations –
Responsible for
the operations and strategy development/implementation for a network
of over 2,200 ATMs in 15 states.
-
Strategic Direction:
Serve as a core team member and subject matter expert for Capital
One’s ATM and Debit strategy development team. Develop and
implement the strategic direction of ATM services for Capital One.
-
Acquisitions and Integration:
Led the ATM work stream for various integrations both at Capital
One and at Hibernia National Bank.
-
Vendor/Supplier Relations:
Responsible for the
relationship with all ATM related service providers. These
providers include 5th /3rd Processing,
eFunds/FIS, Diebold, NCR, Pendum, Dunbar, and ATA Services. Responsibilities involve contract procurement
activities, service levels monitoring and invoice processing.
-
Disaster Management, Planning and
Testing: Responsible for the development, testing and execution of the
disaster recovery plan for the
Capital One ATM network.
Successful execution of the plan was evident with minimal loss of
assets following Hurricanes Katrina, Rita, Ike, Dolly and Gustav
in recent years.
-
Industry Leader:
Recognized by peers as a leader in ATM Operations and Strategy.
Former Board Member with TAG an ATM users group, member of this
group since 1992. Member of ATMia, an international ATM Industry
group and a member of their Government Relations Committee.
Speaker at BAI Retail Delivery Conference in 2001.
Diebold Incorporated,
New
Orleans, LA
1998-2000
Service Sales Manager:
Responsible for the management of Key Accounts in
Louisiana and
Mississippi. Partnered with area Banks to ensure they were able to
meet their strategic goals with quality service to their terminals.
Assisted in the development of Y2K plans for the Key Accounts and
crafted service agreements that would help both Diebold and our
partners.
First NBC / First Commerce
Corporation,
New
Orleans, LA
1988-1998
ATM Operations and
Service
Manager
1992-1998
Platform Associate and
Loan
Officer 1990-1992
Teller
1988-1989
-
Strategic Direction:
In the early 1990’s, played an integral role in successfully
lobbying the Louisiana Legislature to allow the implementation of
a convenience fee (Surcharge) on ATM withdrawal transactions.
This preceded the national surcharge explosion in 1996. The
implementation of these fees led to the rapid, and sustained,
growth of ATM installations outside of branch locations. This
model was particularly successful at locations such as casinos,
hotels and retail stores.
-
Acquisitions and Integration:
Participated in numerous acquisitions and conversion from both the
retail banking and ATM operations areas. Most notably the
acquisition of Pelican Homestead and the integration of Central
Bank of Monroe.
EDUCATION
Bachelor’s Degree in Business
Management
Southeastern Louisiana University,
Hammond, LA
Community
Involvement
·
Christian Brothers
Foundation – Board Member
·
West Jefferson Civic
Coalition – Past Board Member
·
St. Martha's Church
- Pastoral Council/Men’s Club
·
Oakdale Playground
Coach & Boosters Club
·
Woodland Oaks Civic
Association - Board Member
·
Public School Mentor
of the Year - H.O.S.T.S. (Help One Student To Succeed) Program
·
Jefferson Historical
Society - Member
·
Algiers Irish
Friendship Club - President
·
B.S.A. Cub Scouts
Pack 393 - Cub Master
·
Knights of Columbus
 |
