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Who is Billy
Arnold?
Summary
Bank Operations and Business Leader
with excellent team-based skills gained from
unique opportunities in the financial
industry. Over 30 years of experience in
various areas of bank operations, retail branch
operations, ATM and debit card strategy
development and implementation. Proven capable
business partner adept at designing systems and
processes to enhance business performance.
An earned reputation for dedication, high energy
and innovation.
Professional
Experience
IBERIABANK, New
Orleans, LA
2011- Present
Vice President ATM
Operations – Responsible
for the operations and strategy
development/implementation for a network of over
220 ATMs in 8 states.
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Strategic
Direction: Serve as a
core team member and subject matter expert for
ATM and Debit strategy development team.
Develop and implement the strategic direction
of ATM services for IBERIABANK.
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Acquisitions
and Integration: Led the ATM
work stream for various integration at
IBERIABANK. Implemented image deposits, EMV,
enhanced ATM terminal security, Windows 7
conversion, Windows 10 conversion 2019.
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Vendor/Supplier
Relations: Responsible for the
relationship with all ATM related service
providers. These providers include
Fiserv EFT Processing, Diebold, NCR,
Loomis, Ventus and ATA Services.
Responsibilities involve contract procurement
activities, service levels monitoring and
invoice processing.
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Disaster
Management, Planning and Testing: Responsible
for the development, testing and execution of
the disaster recovery plan for the IBERIABANK ATM network.
Successful execution of the plan was evident
with minimal loss of assets following
Hurricanes in Texas, Lousiana and Florida in
recent years.
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Industry
Leader: Recognized by
peers as a leader in ATM Operations and
Strategy. Former Board Member with TAG
an ATM users group, member of this group since
1992. Member of ATMia, an international
ATM Industry group and a member of their
Financial ATM Deployers committee and Next
Generation ATM platform development.
Speaker at TAG in 2018 and ATMia in 2018 and
2019 on ATM terminal security.
Capital One Bank /
Hibernia National Bank, New
Orleans, LA
2000-2011
Bank Vice
President/Director of ATM Operations –
Responsible
for the operations and strategy
development/implementation for a network of over
2,200 ATMs in 15 states.
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Strategic
Direction: Serve as a
core team member and subject matter expert for
Capital One’s ATM and Debit strategy
development team. Develop and implement
the strategic direction of ATM services for
Capital One.
-
Acquisitions
and Integration: Led the ATM
work stream for various integrations both at
Capital One and at Hibernia National
Bank.
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Vendor/Supplier
Relations: Responsible for the
relationship with all ATM related service
providers. These providers include 5th
/3rd Processing, eFunds/FIS,
Diebold, NCR, Pendum, Dunbar, and ATA
Services. Responsibilities involve
contract procurement activities, service
levels monitoring and invoice processing.
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Disaster
Management, Planning and Testing: Responsible
for the development, testing and execution of
the disaster recovery plan for the Capital One ATM
network. Successful execution of the
plan was evident with minimal loss of assets
following Hurricanes Katrina, Rita, Ike, Dolly
and Gustav in recent years.
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Industry
Leader: Recognized by
peers as a leader in ATM Operations and
Strategy. Former Board Member with TAG
an ATM users group, member of this group since
1992. Member of ATMia, an international
ATM Industry group and a member of their
Government Relations Committee. Speaker
at BAI Retail Delivery Conference in 2001.
Diebold
Incorporated, New
Orleans, LA
1998-2000
Service Sales Manager: Responsible for the
management of Key Accounts in Louisiana
and Mississippi. Partnered with area Banks to
ensure they were able to meet their strategic
goals with quality service to their
terminals. Assisted in the development of
Y2K plans for the Key Accounts and crafted
service agreements that would help both Diebold
and our partners.
First NBC / First
Commerce Corporation, New
Orleans,
LA
1988-1998
ATM Operations and
Service
Manager
1992-1998
Platform Associate
and Loan
Officer 1990-1992
Teller
1988-1989
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Strategic
Direction: In the early
1990’s, played an integral role in
successfully lobbying the Louisiana
Legislature to allow the implementation of a
convenience fee (Surcharge) on ATM withdrawal
transactions. This preceded the national
surcharge explosion in 1996. The
implementation of these fees led to the rapid,
and sustained, growth of ATM installations
outside of branch locations. This model
was particularly successful at locations such
as casinos, hotels and retail stores.
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Acquisitions
and Integration: Participated
in numerous acquisitions and conversion from
both the retail banking and ATM operations
areas. Most notably the acquisition of Pelican
Homestead and the integration of Central Bank
of Monroe.
EDUCATION
Bachelor’s Degree in
Business
Management
Southeastern Louisiana University, Hammond, LA
Community
Involvement
·
Christian
Brothers Foundation – Board Member
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West
Jefferson Civic Coalition – Past Board Member
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St.
Martha's Church - Pastoral Council/Men’s Club
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Oakdale
Playground Former Coach & Boosters Club
·
Woodland
Oaks Civic Association - Board Member
·
Public
School Mentor of the Year - H.O.S.T.S. (Help
One Student To Succeed) Program
·
Algiers
Irish Friendship Club - Vice President
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B.S.A.
Cub Scouts Pack 393 - Former Cub Master
·
Knights
of Columbus
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